At Pro Restaurant Equipment, we'd like to make your shopping experience as easy as possible!
Any unused items in their original, unopened packaging can be returned for a full refund or product exchange within 30 days of original purchase. Sale or Clearance Items cannot be returned or exchanged unless defective.
First contact our Customer Service Department to obtain an RMA Number. CALL 800-914-1991
Any items returned without contacting our Customer Service Department and first obtaining a Return Merchandise Authorization Number (RMA) will not be issued a refund.
Your full original merchandise purchase price will be refunded if the following procedures and conditions are followed. Shipping charges are non-refundable.
Call our Customer Service Department (800-914-1991) for instructions for the return and to receive a Return Merchandise Authorization (RMA) number, the RMA number must be printed on the return package and the return label. If the number is missing from the package, your return may be refused at our warehouse and no credit or exchange will be processed. Some items may be returned directly to a manufacturer depending on the situation. Our customer service department will provide specific instructions after you contact us.
Return the unused product in its original packaging and with all accessories, components, and paperwork included, following all instructions provided by your Customer Service Specialist.
All returns must be prepaid and not sent freight-collect. Your return package may be refused if it is sent freight collect. You are responsible for all return shipping charges unless we made an order error or an item is defective.
For your convenience, we may also issue you prepaid return label, but if you use the prepaid return label we issue, the cost of the return shipping will be deducted from any refunds or credits we issue to you.
We reserve the right to inspect all returns and you may be charged a re-stocking fee of 20% or more if the above conditions have not been met. Save all packaging materials and make sure to carefully re-pack all items to ensure that everything is complete and properly protected. The cost of any missing items or items that we receive damaged due to improper packaging will be charged a restocking fee or may even be denied a refund.
Special ordered or custom-made products that we do not normally inventory are subject to the manufacturer's return policies, and may not be approved for return.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns for products that are sanitary goods, hazardous materials, or flammable liquids or gases. Special Order Items are subject to the manufacturer's return policies and we may not be able to accept returns.
Additional non-returnable items:
- Gift cards
- Consumable items
- Items subject to wear and tear such as knifes or grinder plates, or vegetable slicing disks
- Sale or Clearance Items
- Special Order Items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and confirm the expected refund amount.
If you are approved, then your refund will be processed after deducting any applicable restocking and return shipping charges, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. All shipping charges are non-refundable.
If you do not receive an e-mail from us within 5 business days updating you on the status of your refund after tracking data has shown the return to be delivered to us, please contact us at 800-914-1991 or e-mail firstname.lastname@example.org so that we can help you verify whether or not the return was actually received.
Upon receiving a return request, we will provide you with the specific address to send the item. Please note the return address carefully as we cannot be responsible for mis-directed shipments.
You will be responsible for paying for your own shipping costs for returning your item. Remember, shipping costs are non-refundable. If you return a "FREE SHIPPING" item, we will deduct the cost of the original shipping from your refund. If you use our prepaid return label to return your order, we will deduct both the original cost of shipping and the cost of the return label from your refund.
If you choose not to use our prepaid return label and arrange your own shipping, please use a shipping carrier with tracking service and purchase shipping insurance. We don’t guarantee that we will receive your returned item. We are absolutely not responsible for any lost or misdirected shipments. We will not refund you if we never receive your return. If you send the return using your own carrier, please e-mail email@example.com with your RMA number and associated tracking number so we can update our system with the tracking data.
Late or missing refunds (if applicable)
If you don't see a credit on your account after we have notified you that a refund was processed, first check your bank account or credit card activity again and look at any pending transactions.
Then contact your credit card company, it may take some time before your refund is officially posted to your account.
Next contact your bank. There is often some processing time before a refund is posted to your account.
If you’ve done all of this and you still have not received your refund yet, please contact us again at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded unless defective.
Exchanges (if applicable)
If you need to exchange any item for any reason, we are happy to help you exchange items for what you want. send us an email at email@example.com or call 800-914-1991 to initiate the exchange process.
Generally we recommend placing a new order for the correct items you need. We can assist you when you contact us, or you can place the new order directly on our website. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We will issue you a Return Merchandise Authorization (RMA) number, and you can either ship the items back to us, or we can issue you a prepaid return label. Once we receive the return, we will refund you for the amount of your original order minus any applicable return shipping charges or re-stocking fees.
If we are exchanging an item due to defect, we will send you a replacement item and issue you a prepaid return label. Depending on the item, we may first have the product returned and then send a replacement item, or we may do an advanced exchange. If we issue an advance exchange, we will have you provide us with a credit card authorization allowing us to charge you for any items we do not receive within the return period.
After our 30 day return and exchange period, any defects will need to be reported to the manufacturer directly and your product will be covered under their warranty (unless otherwise noted on the specific product page).
Refund Timeframe Expectations
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process and inspect your return once we receive it and issue a refund (3 to 5 business days), and the time it takes your bank to process our refund request after we issue the refund (5 to 10 business days).