- Return Policy
At Pro Restaurant Equipment, we'd like to make your shopping experience as easy as possible!
Any unused items in their original, unopened packaging can be returned for a full refund or product exchange within 30 days of original purchase. Sale or Clearance Items cannot be returned or exchanged unless defective.
First contact our Customer Service Department to obtain an RMA Number. CALL 800-914-1991
Any items returned without contacting our Customer Service Department and obtaining a Return Merchandise Authorization Number (RMA) will not be issued a refund.
Your full original merchandise purchase price will be refunded if the following procedures and conditions are followed. Shipping charges are non-refundable.
Call our Customer Service Department (800-914-1991) for instructions for the return and to receive a Return Merchandise Authorization (RMA) number, which is to be entered onto your Return ID Ticket (printed on packing list), and included with the return package.
Return the unused product in its original packaging and with all accessories, components, and paperwork included, following all instructions provided by your Customer Service Specialist.
We reserve the right to inspect returns and you may be charged a re-stocking fee of 20% or more if the above conditions have not been met.
Special ordered or custom-made products that we do not normally inventory are subject to the manufacturer's return policies, and may not be approved for return.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns for products that are sanitary goods, hazardous materials, or flammable liquids or gases. Special Order Items are subject to the manufacturer's return policies and we may not be able to accept returns.
Additional non-returnable items:
- Gift cards
- Consumable items
- Items subject to wear and tear such as knifes or grinder plates
- Sale or Clearance Items
- Special Order Items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or credit card activity again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.
Exchanges (if applicable)
We only exchange items if they are found to be defective. If you need to exchange it for the same item, send us an email at email@example.com to initiate the exchange process. For all defective items, you will be responsibe for costs of shipping the defective items to us, and we will cover the costs of shipping to you.
Advanced Exchanges (if applicable)
If you need a faster exchange, we recommend placing a new order for the items that you need to exchange so we can process and ship out the new items immediately. Then send the items you want to return back to us for refund. Once we receive the return, we will refund you for the amount of the return. Please send us an email at firstname.lastname@example.org to initiate the exchange process.
Upon receiving a return request, we will provide you with the specific address to send the item. Please note the return address carefully as we cannot be responsible for mis-directed shipments.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a "FREE SHIPPING" item, the original cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a shipping carrier with tracking service or purchase shipping insurance. We don’t guarantee that we will receive your returned item. We are absolutely not responsible for any lost or misdirected shipments.
Refund Timeframe Expectations
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).