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  • Sales: M-F 9A-11P | S-Su 11A-11P CST
    Customer Service: M-F 9A-5:30P CST
    Fax Us @ 888.988.2395
    CALL US @ 800.914.1991
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Shipping Policy

Pre Payment Requirement

We require pre-payment before shipping any order. If you complete your order online, your credit card will be charged when you finish checking out. If you wish to use a non-electronic payment method, please complete checkout and select the appropriate payment method (Check, USPS Money Order, Or Loan/Leasing Company). You may remit payment to: Pro Restaurant Equipment, P.O. BOX 3546 Oak Brook, IL 60522-3546

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you are unable to complete checkout, please give us a call at 800.914.1991 to complete your order and receive a shipping quote to your destination. If you wish to ship freight items internationally outside of the United States or Canada, we will only make arrangements to ship an item to your freight forwarder within the U.S.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Our normal business days for ship dates are Monday through Friday and our shipping cut off time is 1pm CST. If an item is listed as shipping within 1 business day, most of the time, that item will ship same day if placed before 1PM CST. If you place your order after 1PM CST, we will try our best to get it shipped same day but we cannot guarantee this. Items listed as shipping within 2-3 business days are either freight items or items that do not ship from our primary warehouse, so will require additional time to process. 

Please note that we also are closed during all USPS federal holidays, so we will not ship items during observed holidays including, New Years Eve, New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, and Christmas.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We do our best to maintain accurate inventory information on our website and if an item can be added to the cart and you can complete checkout, we will generally ship within 1 business day. Special order items or LTL Freight items may require additional handling time. We will contact you if we expect any delays in fulfilling your order.

Once the order has been shipped, we are no longer responsible for the items. Any products that are received damaged will require a claim with the shipping carrier. WE ARE ABSOLUTELY NEVER RESPONSIBLE FOR ANY SHIPPING DAMAGE. We will do our best to package your order with reasonable protection as to prevent shipping damage.

Any type of Free Shipping or Discounted Shipping promotions only apply to the Lower 48 U.S States. If you reside in any other area, shipping will be charged at the carrier quoted rates. Free Shipping Promotions are always for basic services and lowest cost options, i.e. will not include liftgate services or inside delivery. 

If you complete checkout and there is an error in shipping charges, we will contact you to obtain further authorization for any applicable charges before shipping your order. 

Order Refusal

Please note, we reserve the right to refuse orders at anytime for any reason which may include:

  • Orders not made in good faith or that we believe to be fraudulent
  • Orders based on website errors, errors in shipping, errors in quantity discount calculations
  • Orders with discontinued or unavailable stock
  • Any other reason we deem appropriate

If your order is refused, we will immediately refund your payment and notify you via e-mail stating that your order has been cancelled.